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Questions, feedback, a billing issue, or something that does not look right? Email us with enough detail to reproduce the problem and we’ll help.
Last updated: 25 August 2026
What to include
For a bug, include your device model, operating-system version, Oliveo app version, what you expected, what happened, and the steps that caused it. Do not send passwords, payment-card details, or sensitive health information by email.
Common questions
How do I change a meal in my plan?
Open the current week, choose the meal, and use Swap. Oliveo should recalculate affected ingredients, packs, and the shopping total before you confirm the replacement.
How does the shopping list work?
Oliveo combines ingredients across the week, converts them into purchasable pack quantities, reuses overlapping ingredients, and groups the result for your chosen store. Always confirm the current pack, label, price, and availability before purchase.
Are the displayed prices guaranteed?
No. Retail prices, promotions, stock, taxes, deposits, loyalty offers, and regional availability can change. Oliveo shows an estimate based on the latest data available to it; the store’s shelf and checkout are final.
Can I rely on Oliveo for an allergy?
No automated planner can guarantee allergen safety. Oliveo uses the preferences you enter to filter suggestions, but you must check every recipe, ingredient label, warning, and possible cross-contamination risk. Seek professional advice where needed.
How do I restore a purchase?
Open Oliveo Settings, choose Purchases, then Restore Purchases while signed in to the same Apple or Google account used for the original purchase. If access does not return, email us.
How do I delete my account or data?
Email support@oliveo.fit from the address connected to your account and ask for deletion. We will verify that the request comes from the account owner before completing it.
How do I delete an old waitlist entry?
Oliveo no longer accepts new signups. To delete an existing entry, use the unsubscribe link in an Oliveo email or email support@oliveo.fit from the address you joined with. We will remove the waitlist entry.
Privacy and legal requests
Use info@oliveo.fit for privacy rights, legal enquiries, security reports, or accessibility feedback. For account deletion or subscription help, email support@oliveo.fit. See the Privacy Policy and Terms of Service for full details.