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Questions, feedback, a billing issue, or something that does not look right? Email us with enough detail to reproduce the problem and we’ll help.
Last updated: 30 July 2026
What to include
For a bug, include your device model, operating-system version, Oliveo app version, what you expected, what happened, and the steps that caused it. Do not send passwords, payment-card details, or sensitive health information by email.
Common questions
How do I change a meal in my plan?
Open the current week, choose the meal, and use Swap. Oliveo should recalculate affected ingredients, packs, and the shopping total before you confirm the replacement.
How does the shopping list work?
Oliveo combines ingredients across the week, converts them into purchasable pack quantities, reuses overlapping ingredients, and groups the result for your chosen store. Always confirm the current pack, label, price, and availability before purchase.
Are the displayed prices guaranteed?
No. Retail prices, promotions, stock, taxes, deposits, loyalty offers, and regional availability can change. Oliveo shows an estimate based on the latest data available to it; the store’s shelf and checkout are final.
Can I rely on Oliveo for an allergy?
No automated planner can guarantee allergen safety. Oliveo uses the preferences you enter to filter suggestions, but you must check every recipe, ingredient label, warning, and possible cross-contamination risk. Seek professional advice where needed.
How do I manage or cancel a subscription?
Subscriptions are managed by the store where you purchased them. Use Apple subscription settings or Google Play subscriptions. Deleting the app does not cancel the subscription.
How do I restore a purchase?
Open Oliveo Settings, choose Purchases, then Restore Purchases while signed in to the same Apple or Google account used for the original purchase. If access does not return, email us.
How do I delete my account or data?
Email info@altion.ai from the address connected to your account and ask for deletion. When account support is live, Oliveo will also provide the required in-app deletion route.
How do I leave the waitlist?
Use the unsubscribe link in any Oliveo email or email info@altion.ai from the address you joined with. We will remove the waitlist entry.
Privacy and legal requests
Use info@altion.ai for privacy rights, account deletion, legal enquiries, security reports, or accessibility feedback. See the Privacy Policy and Terms of Service for full details.